About us

Fortiro is a growing fintech with a highly experienced team, backed by significant investment, and giving you the opportunity to contribute to an award-winning enterprise SaaS platform. Our platform uses emerging technologies and AI to help detect financial crime and enable automation in processes like lending and insurance claim verification. It is trusted by leading banks and financial services businesses in Australia, New Zealand, and globally.

About the role (“Role Mission”)

We are looking for a Pilot Support Engineer to support the delivery of customer pilots and proof of concepts. This role exists to ensure that pilots are executed smoothly, consistently, and with high quality outputs that customers can clearly understand and trust.

You will work closely with Solution Consultants to prepare customer datasets, execute tests, review outputs, and package results in a clear, structured, and customer ready way. This role is ideal for someone early in their career who enjoys working with data, documents, systems, and well-defined processes, and who takes pride in accuracy, organisation, and attention to detail.

By enabling strong pilot execution, you play a critical role in helping customers see real value from Fortiro early in their journey and in supporting successful sales outcomes.

What you’ll be doing (“Key Responsibilities / Accountabilities”)

Data preparation and quality assurance

Organise customer files and datasets into clear, structured formats.
Review documents and data for quality, completeness, and consistency.
Identify and categorise document types such as identity documents, forms, and statements.
Ensure correct naming, grouping, and labelling of all pilot assets.
Manual extraction and data-entry from large volumes of test or sample documents.

Test execution and results review

Upload and process customer data within the Fortiro platform.
Execute scans and workflows according to defined pilot scope and test plans.
Manual processing of sample documents (e.g. data extraction) to compare to automated results
Review outputs to identify inconsistencies, errors, and recurring patterns.
Support re‑testing after configuration changes or data refinement.

Pilot execution support

Assist with pilot environment setup and test configuration.
Follow structured pilot processes to ensure consistency and reliability.
Collaborate closely with Solution Consultants on timelines, dependencies, and next steps.

Output quality and iteration

Recommend refinements to data inputs, configurations, or workflows.
Identify gaps, anomalies, or underperforming areas in pilot results.
Support iterative testing to improve the quality and clarity of outcomes.

Customer ready outputs

Prepare clean and organised datasets suitable for customer sharing.
Build simple slide decks that visualise findings and key performance results.
Surface clear examples that demonstrate platform capability and outcomes.

Product and solution feedback

Compare customer requirements with existing product capabilities.
Flag limitations, bugs, or enhancement opportunities clearly.
Feed structured insights back into product and solutions teams.

What you’ll bring to the role (“Competencies, Experience, Skills”)

Strong attention to detail and pride in high quality, accurate work.
High level of organisation and comfort following structured workflows.
Competence using spreadsheets (Excel) or similar data analysis tools.
Comfortability working with documents, datasets, and categorisation tasks.
Resilience with regards to time-intensive, manual tasks that can be repetitive.
Curiosity about how systems work and why outputs look the way they do.
Clear communication skills with the ability to summarise findings logically.
Ability to work collaboratively with Solution Consultants and other teams.
Willingness to learn and develop in a fast-moving SaaS environment.

Why join Fortiro?

Be yourself: We value individuality and encourage you to work in ways that make you most productive
Make an impact: Your work directly supports successful customer pilots and sales outcomes
Learn fast: Gain hands‑on experience with real customer use cases and enterprise SaaS platforms
Grow with us: Clear pathways into Solution Consulting, Product, Customer Success, or technical roles
Long term focus: We invest in our people and development from day one

No recruitment agencies please. We have this covered and will reach out if we need support. Thank you.

Pilot Support Engineer

Bring structure to complexity. Deliver pilots customers can trust. Learn fast.